Support & How It Works

Self-service help: how to use it, the math (with sources), safe usage, and managing your Pro purchase. Support is provided through these docs, we don't offer one-to-one support.

How support works: This page (plus the in-app Method docs) is the support, there's no guaranteed one-to-one help, which keeps the tool affordable. Found a problem? Use the bug report form. Manage billing or view receipts via the Polar customer portal. Pro is a one-time $14.99 for a year (one license covers up to 5 device activations, no refunds). Enter the email you used at checkout and Polar emails you a secure sign-in link (no account to create).
Getting started Understanding results The math (with sources) Safe & private use Pro & licenses Report a bug Billing Troubleshooting

Getting started

What is this, in one sentence?

A free, educational learning tool for exploring hypothetical retirement scenarios, the big question being will the money last, so you can see how choices like when to retire, how much to spend, and when to claim Social Security might play out, and walk into a financial professional's office prepared. It is not advice and never tells you what to do.

How do I use it? (the basic flow)
  • Scenario Lab, sketch a retirement: current savings, the age you retire, what you spend each year, Social Security, and a plan-to age (use round, made-up numbers). Choose a spending approach and an investment mix from conservative to aggressive. Everything updates live.
  • Scenario Snapshot, see the hypothetical results in one place: the probability the money lasts, your nest egg at retirement, the unlucky-to-lucky range, how long the money holds out, and the estate left behind.
  • Scenario Method, every formula is disclosed, with adjustable "influence levers" (returns, inflation, taxes, spending behavior, and the timing of a market crash).
  • Self-check, runs the full validation test suite in your browser, on load.
Do I have to enter real numbers?

No, please don't. Use a fake name and round, hypothetical figures. You get the exact same insight, and there's nothing personal to protect. The goal is to learn the dynamics, not to record your finances.

How do I save or share a scenario?

On Scenario Snapshot, use Share this scenario to send a file someone can open in any browser, part of Pro. Export (a CSV scenario snapshot) and Print Report (a polished PDF) are Pro features. Your data lives only in your browser, so exporting is how you keep a copy.

Understanding the results

What is the "probability the money lasts"?

We play your whole retirement out about 1,000 times, each a different random sequence of good and bad market years, and count the share where you never run out before your plan-to age. So 85% means the money lasted in roughly 85 of every 100 simulated retirements. It's a measure of resilience, not a promise.

What are the "median" and the unlucky-to-lucky range?

After running those 1,000 retirements, we sort the endings. The median is the middle outcome (half do better, half worse). The unlucky end shows a rough 1-in-10 bad run; the lucky end a 1-in-10 good run. Most futures land in between. It's a range of possibilities, not a prediction.

Why isn't there just one number?

Because markets and lifespans are uncertain. A single number hides the risk, especially the danger of a bad market early in retirement. Showing the range, including the unlucky runs, is the honest way to plan. See "the math" below for how the simulation works.

Are these projections a prediction of my retirement?

No. They are hypothetical illustrations of the assumptions you enter. Different assumptions produce different results, and your actual retirement will differ, possibly a lot. The tool can't and doesn't predict markets, inflation, or how long you'll live.

The math behind it, with sources

These are reputable, independent references for the concepts the tool uses. They are not the source of our specific figures, which are illustrative and dated, verify current data before relying on any number. Full internal write-up is in the app's Method tab, with every formula, fixed constant, and data source disclosed, and re-checkable on the Self-check tab.
Monte Carlo simulation

Instead of one smooth average, we simulate a couple of thousand randomized year-by-year retirements to map the range of outcomes. Standard technique in finance, engineering, and science.

Sequence-of-returns risk (and real crash history)

The order of good and bad years matters enormously once you're withdrawing, a crash early in retirement does lasting damage even if the long-run average is fine. The tool lets you drop a real historical crash (the Great Depression, the 1970s, 2008, COVID) at any year of retirement and watch how the timing changes what's left. The market history it draws on covers 1928–2023. The stock and inflation series are checked against published long-run benchmarks; the bond series is a close approximation.

Withdrawals & the 4% / Trinity study

Decades of research examine how much a portfolio can sustainably support in withdrawals across history. Rather than asserting one "safe" rate, we simulate depletion risk directly for the spending you enter.

Volatility, correlation & diversification

Risk is the year-to-year swing (standard deviation) of a stock/bond mix. Because assets move partly together, the honest risk is higher than a naive average. This is the core of modern portfolio theory.

Social Security timing

Claiming later generally raises your monthly benefit for life, while claiming earlier starts income sooner at a lower amount. The tool lets you test different claiming ages (and a spouse's) so you can see the trade-off. Educational context, not a claiming recommendation.

Taxes, account types & RMDs

Where the money sits, pre-tax (401(k)/traditional IRA) vs. Roth vs. taxable, changes the taxes and forces Required Minimum Distributions from pre-tax accounts later in life. We model tax-smart withdrawals, RMDs, and the taxation of Social Security using illustrative federal brackets you can verify.

Longevity (how long the money must last)

The money has to outlast you, and for couples, whoever lives longer. We model a plan-to age around life expectancy so the plan is stress-tested against a long life, not just an average one.

Long-term care

Years of long-term care (an aide, assisted living, or a nursing home) are the big "what if" that can drain a plan, and care costs have historically risen faster than general prices. You can switch on a care-cost scenario to see the effect.

Flexible spending & guardrails

Real retirees rarely spend a fixed amount straight into a downturn, they ease off. Modeling flexible spending (including a Guyton, Klinger "guardrails" style rule) is usually a realistic boost to how long the money lasts.

Inflation & real returns

What matters is purchasing power. We convert future dollars to "today's dollars" by removing inflation, so the headline reflects real buying power over a long retirement.

Valuation, forward returns & mean reversion

This tool draws each year's return independently and does not adjust for starting valuations or model mean reversion. If you want to reflect high valuations, set a more conservative average return yourself.

Further reading / sources

Using it safely & privately

Where does my data go?

We don't store your scenarios. Your figures stay in your browser on your device (local storage) and are not sent to or saved by us. To keep a copy, Export/Print it; to erase it, clear it in the app or clear your browser data.

How does it handle my data?

It's an ordinary web page on your own device, not a secure, login-protected vault, so please use hypothetical, rounded numbers and avoid real names or personal data. The app itself doesn't send the figures you type anywhere; they stay in your browser. Our hosting provider keeps standard server request logs, the same as any website, and we don't collect your scenario inputs. We don't control your device's security, so on a shared computer keep inputs hypothetical or use a private/incognito window.

Should I use it on a public or shared computer?

Keep your inputs hypothetical there. We don't manage the security of your device, and the tool isn't password-protected, it's a sandbox. On a shared machine, use made-up numbers, a private/incognito window (which saves nothing), or clear the browser when you're done.

What about analytics & cookies?

We don’t use advertising trackers or cross-site tracking cookies, and we don’t run third-party analytics today. If we ever add usage measurement, we’ll say so in the Privacy Policy first. The app uses your browser’s local storage to remember your scenarios and settings on this device — that’s essential to how the tool works, and it isn’t sent to us. Our hosting provider keeps standard server request logs (IP address, timestamp, browser type), the same as any website, to run and secure the site. You can clear local storage and block or delete cookies in your browser settings at any time. See the Privacy Policy.

Pro & licenses

What's the difference between Free and Pro?

Free includes the full planner, simulation, charts, and one saved scenario. Pro unlocks unlimited saved scenarios so you can compare many what-ifs side by side (retire a year earlier vs. later, spend less, claim Social Security at 62 vs. 70), unlimited sharing, print report (PDF), export outcomes (CSV), import a scenario, backup & restore, plus every update we release during your license year.

How is Pro billed?

Pro is a one-time $14.99 for a full year of access, and it does not auto-renew. It's a one-time charge for the year and is non-refundable. One license covers up to 5 device activations. When the year ends it simply stops, buy another year to keep Pro.

How do I activate Pro?

After you start Pro you receive a license key. In the app, when you reach the saved-scenario limit, choose Activate, paste your key, and unlimited scenarios unlock on that browser. Keep your key private, don't share or publish it. Your key stays valid for your license year.

Do I need to cancel?

No. Pro is a one-time purchase for the year and doesn't auto-renew, so there's nothing to cancel and you're never charged again, your access simply ends when the year is up. For receipts or billing questions, go to the Polar customer portal and enter the email you used at checkout to get a secure sign-in link.

How does support work?

Support is self-service through this help page and the in-app Method documentation, there's no guaranteed one-to-one support. This keeps the product affordable. For billing or cancellation, use the Polar customer portal; for anything else, email scenario-labs@julieclarkson.com (best-effort; response times vary).

Report a bug

Something not working? Send the details and we'll use them to fix it. (This goes to our queue, it isn't a live chat, and we can't promise an individual reply.)

Manage your purchase

Pro is a one-time $14.99 for a year and does not auto-renew, so there's nothing to cancel. One license covers up to 5 device activations.

Billing, payment method, invoices, and receipts are all handled securely through the Polar customer portal. There is no separate account to create, go to the customer portal, enter the email you used at checkout, and Polar emails you a secure sign-in link.

Anything we could do better? (optional, it helps us improve)

Open the customer portal → Update billing / download a receipt

The one-time $14.99 for the year is non-refundable and does not auto-renew. One license covers up to 5 device activations.

Troubleshooting

My scenarios disappeared

Scenarios are saved in your browser's local storage. They're cleared if you clear your browsing data, use a private/incognito window, or switch browsers/devices. Use Export to keep a copy.

My license key won't activate

Check for extra spaces, confirm the key is the one emailed at purchase, and make sure you're online (activation needs a quick license check). If it still fails, use the bug report form with your order details, or check the Polar customer portal.

The page looks broken or old after an update

Do a hard refresh (Cmd/Ctrl+Shift+R) to load the latest version.

I have another question

Support is self-service through these docs and the in-app Method pages, we don't offer one-to-one support. For a problem, use the bug report form; for billing or cancellation, use the Polar customer portal.

Open the tool →
Retirement Scenario Lab is an educational illustration tool. It is not investment, tax, or legal advice, and it is not a financial planner or advisor. Projected outcomes are hypothetical illustrations of the assumptions you enter, not predictions; past performance does not guarantee future results, and no one can predict markets, inflation, or how long you'll live. Consult a licensed fiduciary and a qualified tax professional before making financial decisions. See the Terms, Disclaimer, and Privacy Policy. © Jacobus Company, LLC. Retirement Scenario Lab is a product of Jacobus Company, LLC.